Resources and FAQs


Just in case you have some questions, we've complied the below to help navigate you through.

ORDER ISSUES

Am I able to modify my order?

Unfortunately, we are unable to modify your order once it has been placed. In order to make any additional changes, the best approach would be to initiate a new order and return the items of your old order once received.

Is it possible to cancel my order?

Unfortunately, we're unable to cancel your order once it has been placed. However, we'll be happy to walk you through the return process once your order has shipped.

Shipping

Let's talk shipping domestically

Prosper Heights is thrilled to offer free domestic US ground shipping on all of our US orders. Additionally, if you are as excited as most to get your hands on your product of choice, take note of our shipping options during check out. As our US customers may select a quicker shipping method for an additional fee to expedite shipping.
 
Please note that posted shipping dates function as estimates as we rely on our carries and work hard to push out your order.

Does Prosper Heights ship internationally?

Do We!?...Of course we do! We strive to make sure our products reachable throughout the world. Once you're in the checkout stage, just enter your address to determine if we ship to your location. You'll also be able to find out how much it cost to reach you at that time. Psst...If you're unfortunate enough not to receive an indicator of shipping for your address, keep checking back as we continue to expand our global reach! It's important to note, there may be additional taxes and duties upon the packages arrival that remain the responsibility of our amazing customers. If in doubt, another great tactic is to contact your local customs office for any additional duties/taxes information.

*Please note that while we offer a generous return policy; unfortunately, products shipped internationally are not eligible for return.

How long does shipping typically take?

You can expect standard shipping to take roughly 3-8 business days for domestic US locations and anywhere between 2-4 weeks for our Alaska and Hawaii locations. If you’re excited about getting our product in your hands, then our expedited shipping should arrive to you within 2 business days for domestic US locations (as specified by the carrier).

Does Prosper heights ship to APO/DPO/FPO addresses?

Absolutely! However, when shipped to APO/DPO/FPO locations, it cannot be expedited. Additionally, the product will be shipped USPS.

Are there costs associated with international shipping?

We pride ourselves on making our products accessible on a global scale and absorbing part of that cost is just another one of those "things." Depending on your international location, there is a flat free to help bring a small piece of "prosperity" your way. Below you'll notice the current locations that we ship to, as well as the flat rate fee. As mentioned before, it's important to remember there may be additional taxes and duties upon the items arrival. This portion remains the responsibility of our awesome customers.

Region Flat Fee

Canada

$15

Hong Kong, Japan, Singapore, Taiwan

$35

Belgium, Czechia, Denmark, France, Germany, India, Ireland, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, Samoa, Spain, Sweden, Switzerland, United Kingdom, U.S. Outlying Islands

$50

RETURNS AND EXCHANGES

What is your return policy?

While we anticipate all of our Prosper Heights enthusiasts to have a great product experience, if you are undergoing dissatisfaction with your purchase, we are happy to accept returns within 30 days. Refunds will only be granted for items returned in their unopened original packaging.
 
Due to the current conditions and limitations of COVID-19, in order to maintain a proper level of hygiene; unfortunately no product can be returned, refunded, or exchanged if it has been opened, washed or used. Returns will be refunded in the original method of payment.
 
For purchases made through third-party vendors and websites; please facilitate the refund/exchange process through them; as unfortunately, we’re unable to process their orders through our direct site.
 
Unfortunately, Prosper Heights does not accept returns on international purchases.

How about exchanging for the wrong color or size

Of course you can! Just contact support@prosperheightshome.com to initiate the process of exchanging your unopened item for the perfect color!

What about damaged or faulty items?

While we maintain a high level of quality assurance for each one of our items that ship out; if you should stumble across a damaged/faulty product, we’re happy to help. Please contact support@myprosperheights.com with your order number and a description of the issue, so that we can walk you through the refund process.

When can I expect my refund?

Please allow for a period of roughly 10 business days once the product has been received at our warehouse and processed for returns. We will also send a notification via email once the item(s) have been received and we have initiated the refund.
 
Lastly, if the items are returned after the 30-day period, we reserve the right to refuse your return. 

Where do my returned items go?

We’re dedicated to a true shopping experience and never resell used goods. Our donation partners are always on standby (even though they never really receive any business from us ;)

CARE INTRUCTIONS

How do I care for my bamboo sheets?

Your organic sheets are a welcomed addition to your home, but we understand the need to care for them from day one.
 
In addition to your care tag being sewn intricately into your sheets, here are a few tips to get the best life out of your investment.
 
    • Wash in cold water
    • Consider washing your sheets separately
    • Avoid washing your sheets with towels or blankets to provide a thorough cleaning experience.
    • Use a mild biodegradable detergent
    • For drying, tumble dry low or air dry. Additionally, you can line dry as well.
    • Avoid bleach which can typically weaken the structure of the bamboo fibers due to the tougher cleaning agents.
    • To ensure your moisture wicking properties stay intact, avoid the additives of fabric softeners.
    • For white sheets: To aid in whitening; consider soaking them in a combination of warm water and oxygenated detergents; followed by a gentle wash cycle and dryer option of your choice.

How often should I wash and change my sheets?

    • We suggest a minimum of once every week during the winter to rid your sheets of daily stains
    • During the summer, taking the approach of every 4-5 days is recommended.
    • The great thing about bamboo sheets, the more you clean them the lighter and softer they become ;)

How do I expand the life of my sheets

As with any great investment, it's recommended the best way to extend the longevity of your sheets is to have multiple options available. With a consistent rotation of six to seven sheets on hand, one can decrease the need to buy new sheets up to at least two years. As an added tidbit, please keep in mind that it's natural that slight pilling may occur as our product maintains an organic and eco-friendly stance. This is quite different from other non eco-friendly cotton variations.

Size Chart

Sheet Size Inches Centimeters

California King

Fitted Sheet

73 in x 85 in x 15 in

185 cm x 216 cm x 338 cm

Flat Sheet

73 in x 85 in x 15 in

280 cm x 290 cm

King

Fitted Sheet

73 in x 80 in x 15 in

185 cm x 203 cm x 38 cm

Flat Sheet

110 in x 114 in

280 cm x 290 cm

Queen

Fitted Sheet

60 in x 80 in x 15 in

152 cm x 203 cm x 38 cm

Flat Sheet

92 in x 108 in

230 cm x 260 cm

Full

Fitted Sheet

54 in x 76 in x 15 in

137 cm x 193 cm x 38 cm

Flat Sheet

87 in x 102 in

220 cm x 260 cm

Twin

Fitted Sheet

39 in x 76 in x 14 in

99 cm x 193 cm x 36 cm

Flat Sheet

72 in x 102 in

180 cm x 260 cm