Just in case you have some questions, we've complied the below to help navigate you through.
Resources and FAQs
ORDER ISSUES
Am I able to modify my order?
Unfortunately, we are unable to modify your order once it has been placed. In order to make any additional changes, the best approach would be to initiate a new order and return the items of your old order once received.
Is it possible to cancel my order?
Unfortunately, we're unable to cancel your order once it has been placed. However, we'll be happy to walk you through the return process once your order has shipped.
Shipping
Where do you ship domestically?
Where do you ship internationally?
Of course! We strive to make sure our products reach throughout the globe. Once you're in the checkout stage, just enter your address to determine if we ship to your location. You'll also be able to find out how much it cost to reach you at that time. Important to note, there may be additional taxes and duties upon the packages arrival.
*Unfortunately, products shipped internationally are not eligible for return.
How long does shipping typically take?
You can expect standard shipping to take roughly 3-8 business days for domestic US locations and anywhere between 2-4 weeks for our Alaska and Hawaii locations. If you’re excited about getting our product in your hands, then our expedited shipping should arrive to you within 2 business days for domestic US locations (as specified by the carrier).
Does Prosper heights ship to APO/DPO/FPO addresses?
Absolutely! However, when shipped to APO/DPO/FPO locations, it cannot be expedited. Additionally, the product will be shipped USPS.
RETURNS AND EXCHANGES
What is your return policy?
How about exchanging for the wrong color or size
Of course you can! Just contact support@prosperheightshome.com to initiate the process of exchanging your unopened item for the perfect color!
What about damaged or faulty items?
While we maintain a high level of quality assurance for each one of our items that ship out; if you should stumble across a damaged/faulty product, we’re happy to help. Please contact support@myprosperheights.com with your order number and a description of the issue, so that we can walk you through the refund process.
When can I expect my refund?
Where do my returned items go?
We’re dedicated to a true shopping experience and never resell used goods. Our donation partners are always on standby (even though they never really receive any business from us ;)
CARE INTRUCTIONS
How do I care for my bamboo sheets?
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- Wash in cold water
- Consider washing your sheets separately
- Avoid washing your sheets with towels or blankets to provide a thorough cleaning experience.
- Use a mild biodegradable detergent
- For drying, tumble dry low or air dry. Additionally, you can line dry as well.
- Avoid bleach which can typically weaken the structure of the bamboo fibers due to the tougher cleaning agents.
- To ensure your moisture wicking properties stay intact, avoid the additives of fabric softeners.
- For white sheets: To aid in whitening; consider soaking them in a combination of warm water and oxygenated detergents; followed by a gentle wash cycle and dryer option of your choice.
How often should I wash and change my sheets?
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We suggest a minimum of once every week during the winter to rid your sheets of daily stains
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During the summer, taking the approach of every 4-5 days is recommended.
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The great thing about bamboo sheets, the more you clean them the lighter and softer they become ;)
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How do I expand the life of my sheets
As with any great investment, it's recommended the best way to extend the longevity of your sheets is to have multiple options available. With a consistent rotation of six to seven sheets on hand, one can decrease the need to buy new sheets up to at least two years.
Size Chart
Sheet Size | Inches | Centimeters |
California King |
|
|
Fitted Sheet |
73 in x 85 in x 15 in |
185 cm x 216 cm x 338 cm |
Flat Sheet |
73 in x 85 in x 15 in |
280 cm x 290 cm |
King |
|
|
Fitted Sheet |
73 in x 80 in x 15 in |
185 cm x 203 cm x 38 cm |
Flat Sheet |
110 in x 114 in |
280 cm x 290 cm |
Queen |
|
|
Fitted Sheet |
60 in x 80 in x 15 in |
152 cm x 203 cm x 38 cm |
Flat Sheet |
92 in x 108 in |
230 cm x 260 cm |
Full |
|
|
Fitted Sheet |
54 in x 76 in x 15 in |
137 cm x 193 cm x 38 cm |
Flat Sheet |
87 in x 102 in |
220 cm x 260 cm |
Twin |
|
|
Fitted Sheet |
39 in x 76 in x 14 in |
99 cm x 193 cm x 36 cm |
Flat Sheet |
72 in x 102 in |
180 cm x 260 cm |