Unfortunately, we are unable to modify your order once it has been placed. In order to make any additional changes, the best approach would be to initiate a new order and return the items of your old order once received.

Unfortunately, we're unable to cancel your order once it has been placed. However, we'll be happy to walk you through the return process once your order has shipped.

Of course! We strive to make sure our products reach throughout the globe. Once you're in the checkout stage, just enter your address to determine if we ship to your location. You'll also be able to find out how much it cost to reach you at that time. Important to note, there may be additional taxes and duties upon the packages arrival.

*Unfortunately, products shipped internationally are not eligible for return.

You can expect standard shipping to take roughly 3-8 business days for domestic US locations and anywhere between 2-4 weeks for our Alaska and Hawaii locations. If you’re excited about getting our product in your hands, then our expedited shipping should arrive to you within 2 business days for domestic US locations (as specified by the carrier).

Absolutely! However, when shipped to APO/DPO/FPO locations, it cannot be expedited. Additionally, the product will be shipped USPS.

Of course you can! Just contact support@prosperheightshome.com to initiate the process of exchanging your unopened item for the perfect color!

While we maintain a high level of quality assurance for each one of our items that ship out; if you should stumble across a damaged/faulty product, we’re happy to help. Please contact support@myprosperheights.com with your order number and a description of the issue, so that we can walk you through the refund process.

We’re dedicated to a true shopping experience and never resell used goods. Our donation partners are always on standby (even though they never really receive any business from us ;)

• • We suggest a minimum of once every week during the winter to rid your sheets of daily stains
  • During the summer, taking the approach of every 4-5 days is recommended.
  • The great thing about bamboo sheets, the more you clean them the lighter and softer they become ;)

As with any great investment, it's recommended the best way to extend the longevity of your sheets is to have multiple options available. With a consistent rotation of six to seven sheets on hand, one can decrease the need to buy new sheets up to at least two years.